Frequently Asked Questions & Safety Policies

Our focus is on technical excellence and safety. Every lesson is structured to build real swimming competency—not just time in the water.

Yes. Our advanced levels are designed to help swimmers transition into local competitive swim programs with confidence and proper technique.

Create an account under Enroll Now and add a Big Wave Access fee to your cart first and then add the class, private lesson, or lap pass you wish to purchase.

Safety is the foundation of every program. Lessons are led by trained instructors, class sizes are intentionally small, and swimmers progress only after demonstrating competency. Active supervision is maintained at all times.

Yes. All instructors are trained professionals with certifications in swim instruction and water safety, following consistent teaching standards.

Swimmers are placed based on skill level, comfort, and water readiness—not age alone. Please see the lessons page for the prerequisites for each level.  

Advancement is based on demonstrated skills, confidence, and control in the water. Progression is never rushed.

To maintain a safe environment, swimmers must be in good health and follow all facility hygiene guidelines.  If a swimmer is experiencing symptoms of illness, fever, contagious conditions or any other condition that may pose a health or safety risk to others, we ask that they stay home.

Yes. Parents are welcome to observe from designated viewing areas to help maintain a focused learning environment.

Debit and credit cards and payment from a bank account are accepted for payment. 

We require notice of cancellation on the 15th of the prior month to prevent additional charges.  This can be done in our online registration system.